Autonomous Transit Telephony, Spoken Voice Hotlines & Arrivals in 10 Minutes.
Empower every commuter with sub-16ms GTFS arrival intelligence over standard carrier SMS and 24/7 spoken neural voice hotlines. Deflect up to 75% of customer service dispatch calls while guaranteeing 100% Title VI and ADA accessibility. Zero smartphone apps. Zero mobile data plans. Zero municipal IT overhead.
Operational & Fiscal Transformation
Why Modern Transit Authorities License MetroSMS
Legacy transit technology vendors treat agencies as captive hardware cost centers. MetroSMS solves operational dispatch bottlenecks while expanding digital equity.
75% Dispatch Call Deflection
Saves $3.50 – $6.00 Per Phone Call
Front-desk dispatchers spend 40% of their shifts answering repetitive questions: "Where is the bus?" or "Is the Redondo shuttle running?". Automated Amazon Polly Neural IVR and instant SMS response resolves questions in 2 seconds, preserving staff capacity for critical paratransit and emergencies.
100% ADA & Title VI Equity
Zero Digital Divide Exclusion
Over 25% of transit-dependent riders lack unlimited cellular data, modern smartphones, or high battery reserves. Native transit apps exclude these riders. MetroSMS runs over standard carrier voice calls and SMS text cards, functioning flawlessly on landlines, rotary phones, and $15 prepaid flip phones.
10-Minute City Onboarding
Zero Municipal Code or IT Setup
We ingest your published GTFS schedules and live GTFS-RT vehicle feeds directly into our offline-first inverted memory engine. There is zero hardware to install on buses, no software for city IT to patch, and no complex API integrations. We provision your dedicated local phone number in minutes.
Engineered Architecture
Engineered for Sub-Second Precision
MetroSMS replaces bloated third-party map APIs with an ultra-fast, self-contained mathematical transit index.
High-Throughput GTFS Engine (< 16ms Latency)
High-speed stop resolution with sub-second execution, zero external map dependencies, and dedicated carrier caching.
Dual-Channel Text-or-Call Telephony
Riders can text OR call the exact same number. Incoming calls are answered by an Amazon Polly Neural voice IVR reading live arrivals with 1-keypress SMS text card dispatch.
Autonomous Bilingual NLP (English & Spanish)
Automatically identifies inquiries in Spanish ("Próximo autobús Central") and replies with culturally adapted transit terminology in voice and text.
Bi-Directional Split & 1-Word Shortcuts
Riders query a route number (e.g. 66) and receive live two-way arrivals simultaneously (Eastbound vs Westbound), or save personalized stops (HOME, WORK).
> INBOUND CALL: +1 (505) 448-8007 [ABQ RIDE MUNICIPAL]
├── Route Matching: "Central & Yale" → Stop ID: 1081
├── Real-Time Transit Prediction: Snapped to Route Corridor
├── High-Speed Schedule Lookup: 14ms execution
├── Polly Neural Synthesis: "Next ART Eastbound in 4 mins, then 12 mins."
> DTMF DISPATCH: Commuter pressed 1 → SMS Card Dispatched
└── Telnyx 10DLC Carrier Receipt: Delivered (200 OK • 1.2s roundtrip)
Agency Cost Savings Engine
Interactive Dispatch Call Deflection Calculator
Calculate how much your transit department will save annually by automating repetitive arrival inquiries over standard phone calls and SMS.
Transparent Public Sector Pricing
Enterprise Software-as-a-Service Licensing
Simple, predictable annual contracts with zero hidden hardware fees, zero setup penalties, and instant procurement under municipal and university thresholds.
Turnkey 12-Month Municipal Pilot — $9,900 / year
1 dedicated 10DLC phone line, bilingual voice IVR, and sub-16ms GTFS query engine deployed in 48 hours under the $10,000 micro-purchase threshold. Authorized via departmental P-Card or direct purchase order.
Campus Mobility
For universities, community colleges, hospital shuttles & regional feeder loops.
- 1–10 Daytime & Evening Loop Routes
- Up to 25,000 Monthly Active Student Riders
- Dedicated Local 10DLC Number (Text or Call)
- 24/7 Spoken Polly Neural Voice IVR Hotline
- After-Hours Campus Safety & Escort Alerts
- Bilingual Spanish Campus Localization
Municipal Transit
For city bus authorities, BRT corridors, and mid-sized municipal transit districts.
- 10–50 Municipal Routes & BRT Corridors
- Up to 150,000 Monthly Active Riders
- Full Inverted GTFS & GTFS-RT Live Vehicle Engine
- Simultaneous Two-Way Route Split (EB vs WB)
- 1-Word Commuter Shortcuts (
HOME/WORK) - Emergency Delay & Weather Broadcaster
- Dedicated Agency Admin Dashboard (
/{agency}/admin) - 99.9% Uptime Carrier SLA Guarantee
Regional Authority
For multi-county RTAs, commuter rail authorities & state DOT transit meshes.
- 50+ Routes / Commuter Rail & Regional Connectors
- 500,000+ Monthly Commuters (Unlimited Scale)
- Multi-Agency Hub Synchronization (Train ↔ Bus)
- High-Throughput 10DLC (30+ Messages / Sec)
- Automated Monthly B2G Vitality Reports
- Dedicated Systems Architect & 99.99% Dedicated SLA
Deploy at $0 Net Cost to Your Agency
Don't have software licensing in this fiscal cycle? MetroSMS underwrites 100% of your platform, server, and carrier telephony fees through approved local title sponsors (such as credit unions, hospital networks, or student housing). Your agency receives complete call deflection, digital equity, and passenger information at zero budget outlay.
Detailed Specifications
Enterprise Capability Matrix
Compare technical, security, and governance specifications across institutional tiers.
| Platform Capability | Tier 1 (Campus) | Tier 2 (Municipal) | Tier 3 (Regional RTA) | Net-Zero Co-Op |
|---|---|---|---|---|
| Dedicated Local 10DLC Number (Text & Voice) | ||||
| 24/7 Neural Voice IVR (Amazon Polly) | ||||
| Sub-16ms Inverted GTFS & Realtime Engine | ||||
| Bilingual English & Spanish Natural NLP | ||||
| Zero-PII SHA-256 Log Pseudonymization | ||||
| Emergency Weather & Route Delay Broadcaster | — | — | ||
Dedicated Agency Admin Console (/{agency}/admin) |
— | — | ||
| Monthly B2G Executive & Vitality Reports | — | |||
| Multi-Agency Intermodal Synchronization | — | — | — | |
| Carrier Uptime & Latency SLA | 99.9% | 99.9% | 99.99% Dedicated | 99.9% |
| Stripe Invoicing & Institutional PO Net-30 | N/A ($0 Cost) |
Enterprise Governance & Compliance
Public Sector Security Controls by Design
MetroSMS satisfies the stringent privacy, uptime, and accessibility requirements of municipal governments and research universities.
Zero-PII Data Architecture
All commuter phone numbers are immediately pseudonymized using irreversible SHA-256 cryptographic hashing with persistent salt rotation. Rider identities are never stored, sold, or accessible to third parties.
Oracle Cloud & Cloudflare Edge
Hosted in dedicated OCI enterprise datacenters with automated failover tunnels, DDoS shield by Cloudflare Zero Trust, and sub-10ms edge caching for municipal GTFS feeds.
10DLC & Title VI Certified
Registered and vetted under The Campaign Registry (TCR) for high-volume public sector delivery. Fully compliant with Federal Transit Administration (FTA) Title VI equitable access standards.
Download the Official Agency Procurement Packet
Need materials for your city council agenda, transit board approval, or procurement officer? Download our pre-compiled packet containing all statutory and financial documentation:
Start Without Bureaucracy
Request an Agency Pilot or Issue Official PO
Submit your agency details. We will configure your GTFS schedule, provision a local carrier number, and deliver a live interactive staging demo in under 48 hours.
Procurement & Governance
Frequently Asked Municipal Questions
Can MetroSMS be procured under sole-source or micro-purchase rules?
Yes. Tier 1 ($14,500/year) is specifically calibrated to sit below university and municipal micro-purchase thresholds (such as UNM Policy 4325 and NMSA § 13-1-125), which allow department heads to authorize purchases under $15,000 without requiring competitive RFP cycles.
For mid-sized municipal contracts, MetroSMS provides pre-drafted Sole-Source Justification Memos highlighting our sub-16ms transit engine, dual-channel voice deflection, and autonomous cloud infrastructure.
What technical lift is required from our City IT department?
Zero hours. MetroSMS operates completely self-contained in our carrier-grade sovereign cloud and edge cluster. We ingest standard, published GTFS and GTFS-RT feeds. We do not require access to city servers, VPNs, or proprietary on-board vehicle hardware.
How does the 24/7 Voice IVR integrate with our existing customer service?
We provide a dedicated local 10DLC telephone number (matching your area code). Commuters can dial this number directly, or your central 311/PBX switchboard can set up automated call forwarding for arrival inquiries. Commuters hear our natural neural voice IVR and can press 1 to receive a text summary immediately.
How does the Net-Zero Municipal Co-Op option work?
Under the Net-Zero model, the transit authority incurs $0 in licensing or telecom fees. MetroSMS introduces or partners with agency-approved community institutions (such as a local Federal Credit Union satisfying CRA reinvestment goals, or a regional non-profit hospital). The sponsor underwrites the technology in exchange for an exclusive 1-line tag on SMS cards and voice pre-rolls.
Proven on Active Rail, Bus Rapid Transit & Campus Shuttles